Connect your email.
To issue from your own email-provider speak to an IT professional and choose your settings below. When these steps are completed TRUE can trigger emails to be sent from your email-provider to intended recipients.
- Access to an existing email account (username / password / provider / settings) OR access to creating a new email for this purpose.
TRUE provides the following solutions to sending emails to your customers:
- Custom SMTP
- Office365 / Outlook
- Google / Gmail
- Email Spoofing
All these settings are found in your TRUE-Dashboard by pressing:
Settings > Mail Settings
To send with a SMTP server, the following settings are needed for your outgoing emails.
Send this to your email technical contact and ask for these variables:
- SMTP Host: Outgoing Mail (SMTP) Server: smtp.example.com
- SMTP Auth: Use Authentication Yes or No
- SMTP Username: (e.g. email@example.com, firstname.lastname@example.org)
- SMTP Password:
- SMTP Port: e.g 25, 465 (SSL required) or 587 (TLS required)
- SMTP Secure: Use Secure Connection: Yes (TLS or SSL depending on your mail client/website SMTP plugin)
Outlook / Office365
Outlook / Office365 might require you to enable SMTP for a certain inbox, this is enabled by an admin of your organization, and can be done by following the steps provided in the tutorial below:
If you're asked for server settings when setting up your Outlook.com email account (such as hotmail.com, live.com, msn.com, etc.) use these settings. If you're using a Microsoft 365 for business account, you can find POP and IMAP account settings here.
Server Settings for Outlook.com
- Host: smtp-mail.outlook.com
- Port Number 587.
Server Settings for Microsoft 365 for business
- Host: smtp.office365.com
- Port Number 587.
Settings required for both cases
- SMTP Username
- SMTP Password
- From Name
- From Email
Google / Gmail
Google’s Gmail SMTP server is a free SMTP service which anyone who has a Gmail account can use to send emails. You can use it with personal emails, or even with your website if you are sending emails for things such as contact forms, newsletter blasts, or notifications.
Turn on "Less secure app access"
To be able to send messages through Google's Services, you have to turn on less secure app access for the associated account.
- Go to the Less secure app access section of your Google Account. You might need to sign in.
- Turn Allow less secure apps ON.
To use Gmail’s SMTP server, the following settings are needed for your outgoing emails:
- Outgoing Mail (SMTP) Server: smtp.gmail.com
- Use Authentication: Yes
- Use Secure Connection: Yes (TLS or SSL depending on your mail client/website SMTP plugin)
- Username: your Gmail account (e.g. email@example.com)
- Password: your Gmail password
- Port: 465 (SSL required) or 587 (TLS required)
- Sender Policy Framework (SPF) enables organizations to specify which IP addresses are approved to send emails on their behalf. During an SPF check, receiving servers query the DNS records associated with your sending domain to verify that the IP address used to send the email is listed in the SPF record. If it isn’t, the email will fail authentication.
- DomainKeys Identified Mail (DKIM) uses asymmetric encryption to generate a public and private key pair, with the public key published in a record set up in a domain’s DNS. It works by affixing a digital signature linked to a specific domain name to each outgoing email message. When receiving servers receives an email with such a signature in the header, the server asks the sending domain’s DNS for the public key TXT record. Using the public key, the receiving server will be able to verify whether the email was actually sent from that domain.
- Domain-based Message Authentication, Reporting & Conformance (DMARC) is an email authentication standard that works as a policy layer for SPF and DKIM to help email receiving systems recognize when an email isn’t coming from a company’s approved domains, and provides instructions to email receiving systems with email on how to safely dispose of unauthorized email.
Send Emails through our SMTP but with your Domain
Improve deliverability by proving to inbox providers that you own the domain you're sending from.
Email spoofing is the creation of email messages with a forged sender address.